t Velseoity.com, we strive to provide the highest quality internet marketing services to our clients. We value customer satisfaction and appreciate the opportunity to address any concerns or complaints you may have. This Complaints Policy outlines the steps to follow when lodging a complaint and the process we follow to resolve it promptly and fairly.
- Complaint Submission:
a. All complaints should be submitted in writing via email to [email protected] or through our online contact form on our website.
b. Please provide your full name, contact information, and a detailed description of the complaint, including any relevant supporting documents or evidence.
- Acknowledgment of Complaint:
a. Upon receiving your complaint, we will acknowledge its receipt within two business days.
b. The acknowledgment will include a reference number for your complaint, which you should use for any future correspondence.
- Complaint Investigation:
a. We will thoroughly investigate your complaint to gain a comprehensive understanding of the issue.
b. Our investigation may involve reviewing relevant records, consulting with the relevant personnel, and obtaining additional information if necessary.
- Complaint Resolution:
a. Once our investigation is complete, we will provide you with a written response outlining our findings and proposed resolution within 10 business days of acknowledging your complaint.
b. If additional time is needed for a thorough investigation, we will inform you of the delay and provide an estimated timeframe for resolution.
a. If you are dissatisfied with our initial response or proposed resolution, you may request an escalation of your complaint.
b. Escalations should be submitted in writing to the attention of our Complaints Officer at [email protected]
c. The Complaints Officer will review your case and provide a final response within 10 business days.
a. We treat all complaints and the information provided with strict confidentiality.
b. We will only disclose information to individuals directly involved in investigating and resolving the complaint.
- Continuous Improvement:
a. At Velseoity.com, we view complaints as an opportunity to improve our services.
b. We analyze the root causes of complaints and take appropriate measures to prevent similar issues from recurring in the future.